KartuAs 2in1 Malaysia

Product Information

  1. KartuAS 2in1 TELIN Malaysia is a prepaid card that has two numbers (+60 As Telin Malaysia and As Telkomsel Indonesia +62) and two account (Ringgit & Rupiah) in a single Sim card. Customers can imagine that they have 2 prepaid cards for Malaysia and Indonesia in a single card.
  2. Customer can use the card in both country seamlessly. Both numbers are active in both countries, which means the customer can be called using any numbers in both countries.
  3. There are no Roaming Charges for Malaysia and Indonesia. However there will be minimal charges if Indonesia number in Malaysia is called from Indonesia.
  4. Malaysia number is the primary MSISDN, Indonesia number is the secondary MSISDN.
  5. Secondary MSISDN will be terminated when the primary MSISDN is terminated
  6. There 4 are three type of Kartu As 2in1 packages, the summary are as below:
    Retails Summary Regular FIT Traveller Connect
    Recommended Retail Price (inclusive GST): RM 10.60 RM 3.00 RM 15.00 RM 9.00
    Active Period for each Malaysia and Indonesia number after activation 1 month 1 month 1 month 1 month
    Pre-loaded Credit Balance Malaysia Number RM 5 Malaysia Number RM 0.10 Malaysia Number RM 1.00 RM 3.00 (7 Days)
    Indonesia Number RP 2000 Indonesia Number RP 2000 Indonesia Number RP 2000 -
    Bonus when do activation 5 minutes free IDD to Telkomsel Indonesia -not applicable- 10 minutes free IDD to Telkomsel Indonesia 10 minutes free IDD to Telkomsel Indonesia (7 Days)
        300 MB free data for 7 days 200 MB (7 days)
        10 minute free local call for 7 days -
    Bonus when do top up Free RM3 when top up RM30 Free RM5 when top up RM50 Free RM3 when top up RM30 Free RM5 when top up RM50 Free RM3 when top up RM30 Free RM5 when top up RM50 -
    Call forward Tariff Rp330 per minute when receiving in As Indonesia number while customer in Malaysia and RM 0.09 per 30 second when receiving in As MY number while customer in Indonesia Rp330 per minute when receiving in As Indonesia number while customer in Malaysia and RM 0.09 per 30 second when receiving in As MY number while customer in Indonesia Rp330 per minute when receiving in As Indonesia number while customer in Malaysia and RM 0.09 per 30 second when receiving in As MY number while customer in Indonesia Rp330 per minute when receiving in As Indonesia number while customer in Malaysia and RM 0.09 per 30 second when receiving in As MY number while customer in Indonesia
    Price of voice, SMS and data after activation Same. Please refer items for voice,SMS and data below Same. Please refer items for voice,SMS and data below Same. Please refer items for voice,SMS and data below Same. Please refer items for voice,SMS and data below
Hot Promo RM Validity Package
Hot Promo IDD Harian (to Telkomsel only) 4.00 Valid for 24 hours only 30 minutes voice call
Hot Promo IDD Duo (to Telkomsel only) 7.00 Valid for 48 hours only 50 minutes voice call
Hot Promo Talk Mania (between KartuAs) Day 5.00 00:00 - 17:59 50 minutes voice call
Hot Promo Talk Mania (between KartuAs) Night 5.00 18:00 - 23:59 50 minutes voice call
Hot Promo Bebas Bicara & SMS 6.80 Valid for 24 hours only 35 minutes voice call + 25 SMS
Pakej Travel Mania 25.00 Valid for 7 days, package can only be used in Indonesia 500 MB + 60 minute IDD Call + 60 IDD SMS + 60 minute Local Call + 60 Local SMS
Name of Promotion Details Validity of Promotion Starts Validity of Promotion Validity of Promotion Ends
Data Makin Asik Subscribe 1 GB monthly Plan will get free 100 SMS On Net + 100 SMS Off Net + 120 Minutes Domestic Call On Net Starts immediately after subscriber buys 1 GB Data package 7 days 30 June 2016
Nelpon ke Indonesia makin Asik When subscriber calls IDD Telkomsel, for 30 minutes in a week, will get free 200 MB Data + 120 Minutes Domestic Call On Net + Customer can receive bonus up to 3 times a week Starts immediately after subscriber calls reach 30 minutes accumulate call 2 days 30 June 2016
In Malaysia
For Customer

In Indonesia
Registration for Malaysia number will automatically register Tsel number
Malaysia Number
SIM card will be activated when there is a reduction of credit. After activation, lifecycle will begins.

How to activate
- Regular Package: Activation by making a call or send SMS to any numbers to deduct balance
- Traveller Package: Send SMS to special short code number 13393 (example : send to 13393 with format : ACTIVATE)
- FIT Package: Send SMS to special short code number 13393 (example : send to 13393 with format : ACTIVATE)

Indonesia Number
To activate Indonesian number in Malaysia, user need to received call in As Indonesian number (+6265112-xxx-xxx). This can be done by using other phone to call the Indonesian number.

Both card must be activated to ensure that the customer have 2 in 1 capability.
KartuAs 2in1 has two life cycle for both respective numbers, As Malaysia and As Indonesia.

In Malaysia
The lifecycle for Malaysia number is based on top up
KartuAs2in1ProductInformation v1

In Indonesia
The lifecycle for Indonesian number is based on usage
KartuAs2in1ProductInformation v2
In Malaysia
For any enquiry please call short code 12273. Customer will be charged RM0.18 every 30 seconds
In Indonesia
For any enquiry please call short code 188. Customer will be charged local Indonesia rate.
UMB stands for ‘USSD Menu Browser’. With UMB, customer can select an action from an interactive menu in one USSD session.
In Malaysia
UMB uses *199# (Refer: Menu *199# As2in1)

In Indonesia
UMB is *100#
In Malaysia
Short code menu In Malaysia
Check Balance *122# / *199*2*1#
Main Menu *199#
Internet *199*5# or * 363#
Last Use *887#
Check Bonus *889#
Call Center 12273
In Indonesia
Short code menu In Indonesia (Tsel Number)
Check Balance *888#
Main Menu *100#
Internet *100# or *363#
Last Use *887#
Check Bonus *889#
Call Center 188
In Malaysia
Incoming call
1. Received Call in As Indonesia Number ( (+6265112-xxx-xxx), will be charged Rp 330/min.
2. Calls from Indonesia to Indonesia KartuAS Number +62 in Malaysia, will be charged RP 330/min. There is a pop up notification before received call The charge will be borne by the customer and will reduce the Rp credit.
KartuAs2in1ProductInformation v3
3. If the credit balance +62 number is less than Rp 330, then the call will not go through, and customer will get a SMS information "Credit Balance is not sufficient to receive incoming calls". Customer will need to immediately refill Indonesian number +62 balances with credit transfer RM to Rp or top up by relatives Indonesia.
4. Please make sure the numbers are always in the active period. And As Indonesia number should have a balance of more than Rp. 330 to be able to receive calls (check via *199*2*2#)

Outgoing call
Voice calls (in Malaysia)
Voice call Tariff Time Unit
To the Same Kartu As 10 Sen 30s
To Other Operator 10 Sen 30s

IDD - Voice (to Indonesia)
IDD Call Fixed Line Mobile Time Unit
To Indonesia -TSEL 9 Sen 30s
To Indonesia - Non TSEL (Fixed Line & Other Mobile) 11 Sen 11 Sen 30s

IDD - Voice (to other countries) Please Click Here
For Indonesia number this service will follow Telkomsel’s existing rate and service.

As Telkomsel’s rate is different between regional and product, below are few links to explain further about the rate:
Tarif Kartu As Promo Regional http://www.telkomsel.com/product/kartu-as/11533-Tarif-Kartu-As-Promo-Regional.html
In Malaysia

Domestic SMS Tariff Unit
To On-Net (Kartuas 2in1 and UMobile) 5 Sen 160 char
To Off-Net (other operators) 10 Sen 160 char

International SMS Tariff Unit
To IDN - Tsel 0.33 Sen 160 char
To IDN – Non Tsel 0.33 Sen 160 char
International SMS to other countries (other then Indonesia) 0.45 sen 160 char

In Indonesia
For Indonesia number, the service will follow Telkomsel’s existing rate and service.

As Telkomsel’s rate is different between regional and product, below are few links to explain further about the rate:
Tarif Kartu As Promo Regional http://www.telkomsel.com/product/kartu-as/11533-Tarif-Kartu-As-Promo-Regional.html
In Malaysia
Please note that there is no MMS services for Kartu As 2 in 1 product (Malaysia number)

In Indonesia
For Indonesia number, IDR 1500 will be charged per MMS
In Malaysia


Package Name Quota RM Bonus Bonus Validity (new)
Internet Daily 150 MB 5.00 Bonus 30MB 1 Day
175 MB 6.00 Bonus 40MB 1 Day
200 MB 7.00 Bonus 40MB 1 Day
Internet Weekly 250 MB 8.00 Bonus 70MB 3 Day
300 MB 10.00 Bonus 80MB 3 Day
400 MB 12.00 Bonus FB & WA 100MB 3 Day
Internet Biweekly 500 MB 15.00 Bonus 150MB 5 Day
600 MB 18.00 Bonus 150MB 5 Day
700 MB 21.00 Bonus 100 MB, FB & WA 210MB 5 Day
Internet Monthly 1 GB 27.00 Bonus 500MB 7 Day
1.5 GB 40.00 Bonus 350 MB, FB & WA 400MB 7 Day
2 GB 53.00 Bonus 500 MB, FB & WA 500MB 7 Day
Internet Extra 500 MB 12.00 - -
1 GB 25.00 - -

In Indonesia
In Malaysia

In Malaysia Checking the balance and validity date of mobile number Number KartuAS Malaysia (In Malaysia) : * 122 # / * 199 * 2 * 1 # Number KartuAS Indonesia (In Malaysia) : * 199 * 2 * 2 # In Indonesia Number KartuAS Indonesia (In Indonesia) : * 888#
Packet Quota RM Free
Pay As You Use (PAYU) 10kB 0.10
Daily 150 MB 5 5
Weekly 250 MB 8 IDD 8 minutes (1 day)
Bi Weekly 500 MB 15 IDD 10 minutes (1 day)
Monthly 1 GB 27 IDD 10 minutes (1 day)

In Indonesia
In Malaysia
Transfer credit between prepaid wallets


Packet Quota
5 10
9 20
10 25
20 50
100 100

FAQ

In Indonesia
By SMS
Type SMS: TPULSA (space) nominal transfer sent to the destination number. An example for a nominal transfer Rp. 10 000 to MSISDN 085217848484: type ‘TPULSA 10000’ and SMS send to 085217848484

By *858*

Type *858*< DestinationMSISDN*nominal transfer# then click OK/YES. An example for transferring Rp. 10 000 to MSISDN 085217848484:
type *858*085217848484*10# then click OK/YES

Service Specifications:

Transfer Denomination Tariff
Rp. 5.000 - Rp. 49.000 Rp. 1.500
>= Rp. 50.000 Rp. 1.750
In Malaysia


Denomination Service Validity Type Bonus Validity Extension Bonus Validity Extension
RM 5 5 Days Physical and EVoucher
RM 10 10 Days Physical and EVoucher
RM 20 20 Days EVoucher
RM 30 30 Days Physical and EVoucher 3 Days RM 3
RM 50 50 Days EVoucher 5 Days RM 5
RM 100 100 Days EVoucher 10 Days RM 10

FAQ

In Indonesia

Denomination Service Validity
Rp 5,000 7 days
Rp 10,000 15 days
Rp 15,000 20 days
Rp 20,000 30 days
Rp 25,000 30 days
Rp 50,000 45 days
Rp 100,000 60 days
Rp150,000 120 days
Rp200,000 150 days
Rp 300,000 180 days
Rp 500,000 240 days
Rp1,000,000 330 days

In Malaysia
For Customer

In Indonesia
There is no Pin E-Voucher In Indonesia
In Malaysia

For Customer

In Indonesia
In Malaysia
EPay for Malaysia Number (Pin E-Voucher)
1. Please visit http://www.e-pay.com.my/locator to know the location of Epay that sells top up for Kartu As 2in1
2. The denomination is RM5, RM10,RM20, RM30, RM50 and RM100
3. Alternatively, customer/dealers can also purchase top up via http://www.e-pay.com.my/shop but payment is via credit/debit card. The 16 digit activation code will be shown after payment success and customer still need to do manual reload top up by using : *178*#

Online Banking
1. Please visit https://kartuas-reload.com/
2. Select the denomination is RM10, RM20, RM30, RM50 and RM100
3. Key in the required information and log in to your online banking details.

In Indonesia
SMS Banking from Mandiri
1. Step: Type ISI [Kode Rekening] [MSISDN NUmber] [denomination] and send sms to 3355.
2. Example topup Rp 50000 to MSISDN 0812345678: ISI 1 0812345678 50000 and send sms to 3355
3. Then follow further instruction from SMS Banking Mandiri.

SMS Banking from BCA
1. Step: Type PULSA [denomination][Code Access] and send sms to 69888
2. Example to up Rp 50000 with 4 digit access code created when customer first register SMS Banking at BCA ATM: PULSA 50 1234 and send sms to 6988
3. Then follow further instruction from SMS Banking BCA.

Internet Banking from Mandiri
1. The available denomination are 25.000, 50.000, 100.000, 150.000, 200.000, 300.000, 500.000, 1.000.000.
2. When browsing Mandiri Internet Banking, click menu ‘Beli’ and choose ‘Pulsa Telepon/HP’.
3. Inside ‘Penyedia Jasa’ choose ‘Telkomsel’.
4. Key in the MSISDN
5. Then follow further instruction from Internet Banking Mandiri

Internet Banking from BCA
1. The available denomination are 25.000, 50.000, 100.000, 150.000, 200.000, 300.000, 500.000, 1.000.000.
2. When browsing BCA Internet Banking, click menu ‘Pembelian’ and choose ‘Pulsa Isi Ulang’.
3. Then choose type of voucher and denomination
4. Key in the MSISDN
5. Then follow further instruction from Internet Banking BCA
6. BCA can also be access through smartphone via https://m.klikbca.com/

Other than the above method, top up/recharge and also be done through m-Banking via Menu STK and ATM
In Malaysia

Indonesia Rupiah Malaysia Ringgit
5000 3.00
10000 5.00
20000 9.00
25000 11.00
50000 21.00
100000 40.00

In Indonesia
1. Sender must be in active status, but receiver shall be in active or grace period.
2. Minimum balance of sender must be at least Rp 2000 after transfer of credit done.
3. The tariff of transfer credit is as below:
Transfer Value Tarif in Rp
Rp. 5.000 - Rp. 49.000 Rp. 1.500
>= Rp. 50.000 Rp. 1.750

Example: A Sender/benefactor original credit is Rp. 18.000, he wants to transfer credit to his friend with amount Rp. 7.000. The tariff will be Rp. 1.500 thus after the successful credit transfer his balance will be (Rp. 18.000 - Rp. 7.000 - Rp. 1.500 = Rp. 9.500)
In Malaysia

Voice Mail is a centralized electronic system that store messages from telephone callers
1. Customer to call 13160 to retrieve Voice Mail
2. Charges RM0.20 for every 30 seconds
In Malaysia

Port In: The ability for customers to switch to KartuAs 2 in1, while retaining their existing mobile number from different provider

In Indonesia
There is no MNP Service in Indonesia
In Malaysia
RBT is a personalization service which replaces the standard ringing sound.

In Indonesia
In Malaysia
It is where Family and Friends have special rate/discount 30% of the normal price
1. Short Code * 199 * 7 #
2. F & F only applies to KartuAS 2in1 and local operator Malaysia
3. Maximum of 10 numbers members F & F, all can be 2in1 or 7 numbers 2in1 and 3 other local operators.
4. Each register a new member will be charged RM 0.50
In Malaysia
For comfortable ensuring that the two numbers will always be active when the home village to Indonesia, purchasing the extension of the active / Extend Me is possible.

Number KartuAS Malaysia short code : *199*8*1#

Malaysia Number
1 month RM 8
3 month RM 15
6 month RM 25

In Indonesia
Number KartuAS Indonesia short code : *199*8*2#

Tesl Indonesia Number
90 days Rp 50K
180 days Rp 80K


FAQ
Customer credit balance suddenly missing
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